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In order to maintain our Quality System in accordance with the requirements of AS 9100, the Purchasing Department is required to administrate a “Closed Loop” Corrective Action System that is based on product/service – 1. Quality 2. Delivery 3. Service.
This system is reactive to on-time/late delivery, non-conformances or rejects and response to quotes and order status.
Recently we mailed a letter that introduced and described your current rating.
The “communiqué” that was noted is the Request for Quote and Status Report response. It can also be interpreted as any document requested by SI-Aerospace, Inc. including a Request for Corrective Action.
Whenever your rating falls below 60 on a monthly rating, we will review the report and relative applicable: Quality problem (rejects, scrap, non-conformance), delivery delay, or service deficiency.
If required after review, a Request for Corrective Action will be mailed or faxed to you and must be completed and returned. The Corrective Action “Finding” area will denote “Major”, “Minor”, or “Observation.”
A “Major” must be completed and returned in 5 working days. A “Minor” must be completed and returned in 20 working days. An “Observation” need not be returned, yet reviewed for awareness of future action or “positive” input for improvements to be made.
The form has areas of “Closed Loop Correction” as outlined below.
Finding: The actual rejection, non-conformance, or failure. The condition as it exists. SI-Aerospace, Inc will fill out this section.
Immediate Correction: The action taken immediately to correct symptoms in the short term. The supplier will fill out this section.
Root Cause: The origin of the non-conformance, or the reason it happened. The supplier will fill out this section.
Root Cause Correction: The correction action plan, system, procedure change or training needed described, with a time-phased target. The supplier will fill out this section.
Verification: Your Quality personnel should verify completion of the correction, and obtain evidence. The supplier will fill out this section after an audit is done to ensure correction is implemented.
Follow-Up: An audit to follow-up and ensure the correction was completed, implemented and is being maintained. The supplier will fill out this section after correction action has been implemented and maintained.
The completed Request for Corrective Action shall be returned to SI-Aerospace, Inc. Purchasing and a review by Quality Assurance may lead to further discussion, requested additional information, or closure.
Please bear with us as the requirement may be new to your facility and we will be happy to assist you in completing a Request and helping to suggest improvements that will preclude recurrence. This system is not meant to be negative or non-constructive, rather a “flag” to curtail trends or symptoms that affect quality and timely deliveries.
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